Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.

Honor the privacy and preferences of your customers and service reps by taking a human-centric approach to customer service. Learn five principles that you can follow to deliver ethical customer …

Oct 15, 2024 · Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamline …

Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love.

Enhance agent efficiency using omni-channel service tools & intelligent platforms. Discover methods to accelerate case resolution & service automation.

Find Service & Field Service Customer Service Software pricing for businesses of any size and learn about the differences between Service Cloud Editions.

Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel - phone, email, chat, and …

May 2, 2025 · You’ll find a curated list of Service Cloud features (called “capabilities”) organized according to business focus, edition availability, and ease of implementation.

Jul 8, 2025 · Salesforce offers Service Cloud as Software as a Service. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and …

Diagram Scope An overview of the most common Service Cloud objects and their relationships