Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, Your most unhappy customers are your greatest source of learning. Memphis Light, Gas and Water (MLGW) engineers ...

Utilities want their customers to be happy in the knowledge that power is going to be there for them when they need it, and that they’ll be kept up-to-date when interruptions occur. It’s a simple fact ...

Site reliability engineering principles first established by Google have yielded a new, important engineering role at the heart of devops As the world has shifted online, the reliability of websites, ...

Dave Rensin, Google’s director of customer reliability engineering, said that he recommends any team with a production application in Google’s cloud pay for at least one member of their own on-call ...

As a new generation of corporations navigate the efficiencies of cloud computing, they are faced with a new challenge: running a business in a brand-new environment without the benefit of tried and ...

As part of its ongoing digitisation strategy, EDF Energy UK is shifting its approach to software development to site reliability engineering (SRE), supported by Dynatrace. With SRE, observability ...

Google Cloud got the ultimate test in July when its new customer Niantic released Pokémon GO, and the game shattered all prior estimates of player traffic. Engineers at Google and Niantic prepared for ...