Communication technology continues to evolve, and South African businesses are facing a transformative shift in how they ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely agentic system capable of nuanced decisions, like rebooking a frustrated ...

Expands AI Receptionist ™ (AIR) to help businesses never miss a revenue opportunity with lead capture, appointment scheduling, and contextual handover to human agents Unveils AI Virtual Assistant (AVA ...

Invent 2025 signals the shift from AI experimentation to AI architecture. Seven insights for business leaders navigating ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

These include model context protocol (MCP), which recently saw expanded support within Google Cloud, as well as agentic ...

Fast forward to 2025, and rapid advances in AI technology have seen the development of AI agents, fully collaborative operational partners capable of making data-driven decisions and acting upon them ...

The latter can do, learn and adapt, with agents understanding a request, applying new insights, indicating an action to be ...

It is 9 p.m. on a Tuesday night, and Nikki’s kitchen looks more like a laboratory than a room where food is cooked and prepared. Nikki is starting a round of IVF, and must mix two medications together ...

A new study by Shanghai Jiao Tong University and SII Generative AI Research Lab (GAIR) shows that training large language models (LLMs) for complex, autonomous tasks does not require massive datasets.

Certified public accountants (CPAs) can leverage agentic AI to help streamline their workflows and save more time. This tech ...