White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

CosmoCom's CosmoCall Universe (CCU) is a multi-tenant call-center solution that sits at the Call Center service provider's premises. Agents can be located at the customer's premises or fully ...

Many U.S. marketing executives are considering a switch from domestic to offshore call center service providers to save money. However, a growing number of executives are realizing that the superior ...

The call-center outsourcing industry changed on a September day in 2004, when IT executive Pierre Grimard and his colleagues realized that their plan would work. Leading a project for Nordia Inc. of ...

When Homeland Housewares wants to sell lots of Magic Bullet blenders, it most often calls on call-center service provider LiveOps, which uses call agents who work from home in combination with ...

Should you outsource your call center to an offshore call center? Examining some strengths and challenges of implementing an offshore call center. Should you outsource your call center and implement ...